Asked and answered straight

Bedrooms are £35 for a single and £45 for a double, a lounge is £45, stairs and landing £40, and a whole three-bedroom house is £120. Sofas start at £50 for a two-seater. The full list has everything on it.

A couple of hours for most rooms, and properly dry the same day. We extract hard on the final passes so it leaves damp rather than soaked, and we carry air movers for anything that needs turning round faster.

Every one is DBS-checked and the business is insured. Most of our customers are out at work when we are in their house, so that is the baseline rather than a boast.

We work right across the city, S1 through to S36 — Hillsborough, Crookes, Ecclesall, Woodseats, Handsworth, Mosborough, Chapeltown, up to Stocksbridge and out to Dronfield. The areas page lists them.

A regular visit keeps a house ticking over — surfaces, bathrooms, floors, kitchen. A deep clean resets it: inside cupboards and the oven, grout, skirtings, door tops, window tracks, behind the appliances. Deep cleans go out as a three-person team so the house is finished the same day.

Often, but not always, and we would rather say that plainly. Set dye spills, bleach marks and anything that has damaged the fibre itself may lighten rather than vanish. We tell you what we expect before we start, not afterwards.

Regularly, particularly for venue seating, offices and end-of-tenancy work where the timing is set by somebody else. Ask when you book and we will tell you what we have.

No. Plenty of customers leave a key or a code with us. Anything we hold is recorded against a job number rather than a street, so a lost keyring tells nobody anything.

Yes — the booking page totals it up as you pick the rooms or items, then lets you send the request with a date and a preferred start time.

Tell us quickly and we come back to it. We would far rather return and sort one room out than lose a customer over it.

Anything two of us can shift safely comes out so we can clean under it. Fitted units, very heavy pieces and anything fragile stay where they are unless you are there to agree otherwise.

Our upholstery pricing covers fabric. Leather takes different products and a different technique, so ring and describe it rather than booking it through the site.

No. Internal glass, sills and tracks yes — included in deep cleans and move-outs, or £20 as an extra on a domestic visit. Outside window cleaning is a different trade and we would rather you used one.

Outside windows, gutters, anything needing a proper ladder, biohazard situations and severe hoarding. We will also leave clutter alone unless you have told us it is going.

We use an outside tap and a socket where there is one. Tell us in advance if there is neither and we will plan around it.

Yes. If an agent or managing agent wants to see the paperwork before we start on site, ring and we will get it over to them.

No problem at all, we just like knowing. Put it in the notes so whoever arrives is not surprised when the door opens.

We will bag household waste and put it out for collection. We are not a licensed waste carrier, so bulky items and large volumes need somebody who is.

Sometimes, if there is a gap. It is always worth a phone call rather than assuming — cancellations happen.